Director Project Management
The North America Project Director (Post-Production Services) can be based out of anywhere. This is a management level role with accountability for a regional portfolio of customers, project managers and accountable for post-launch services. This individual reports into the Head of North America Managed Services. Responsibilities: - Coordinate customer delivery and support activities across US and offshore delivery center - Work with Head of PPS and Sales to acquire new business - Define scope, estimate project services and determine pricing for customer projects - Monitor project profitability, customer satisfaction (CSAT) of customers in the region - Hire, mentor and manage PMs within the PPS organization - Provide oversight and guidance to team and customers - Manage resource allocation and client assignments - Maintain operational excellence within the PPS organization and define best practices - Serve as primary escalation point for portfolio of customers and projects Qualifications: - Minimum of 7 years in the professional services field - Team, delivery and practice management experience - Experience managing post-production services - Services delivery experience and managing offshore teams - Bachelor's degree - Strong written and verbal communication skills - Experience working with cross-functional teams - Results focused ability to manage complex scenarios - Experience with cloud solutions - Conflict management and negotiation - Technical experience with Commerce platforms like Salesforce Commerce Cloud, Hybris and Adobe Magento Success measurement: - Customer Satisfaction - Set and meet customer SLAs - Team management - Portfolio management The Company: BORN Group (www.borngroup.com) is an award-winning global digital transformation agency with a core focus on creative, content and commerce. BORN Group provides a holistic suite of market-leading services, from large-scale image production to bespoke content experiences and innovative ecommerce solutions. BORN Group's evolution over 25 years represents a passion for delivering fully integrated creative work to our global clients. In Nov 2019, BORN Group got acquired by global technology and services firm Tech Mahindra Ltd.