As a trusted partner to some of the most recognized brands in Aerospace, we have a long history of optimizing performance.
Covering supply chain automation, ERP implementations, order management, MRO, spares management, and marketplaces, our services ensure innovative transformation for the physical and digital world of Aerospace.
EASA DOAWe offer airlines and MRO’s full range of services from concept to certification, including changes and supplemental type certificates for the European Advisory Safety Agency and Design Organization Approval.
Supply ChainOur global supply chain program management office enables us to improve production ramp-up.
Workflow ManagementWe design and develop IoT middleware that enables automatic workflow management and effective work activities at each work cell on the shop floor, helping to increase the aircraft production rates.
Accelerating industry solutions for major airports and OEMs.
Customer Experience (CX)
Data Science & Experience
Redefining Air Travel Experience
Customer Experience (Cx)
BackgroundBritish Airways is the flagship airline of the United Kingdom, based out of London, England. They’re a full-service airline with a global network of airports running year-around.
BriefBORN Group’s sister company, BIO Agency, was tasked to improve BA’s Net Promoter Scores (a client’s willingness to recommend their product) and protect their market share.
SummaryOur goal was to reimagine how passengers interact with British Airways and ultimately improve their overall experience with the reimagination of the brand’s mobile app and digital presence.
ChallengeThe solution needed to exist as a source of truth for travelers looking to contact British Airways, make adjustments to existing reservations, and more. It was critical that we understood each and every use case to meet travelers at every touchpoint of their journey.
Strategic TransformationWe carried out extensive customer research and reimagined BA’s service model to identify pain points and make necessary changes and streamline through digitization.
SolutionsWe were able to reimagine the travel experience with an intuitive digital solution that would make interactions easier and ultimately, increase customer retention.
OutcomeAfter interviewing over 200 customers, we were able to pinpoint customer needs and wants, to create an app that would carry British Airways into the future. The app includes timeline features for the customer’s flight plan, real-time travel information, personalized wayfinding, and digital boarding passes.
Long-Term ValueWith this project, British Airways perpetuated their motto of ‘To Fly, To Serve,’ with a digital solution that would support and empower their customers.
Connected Factory Solutions
Customer Experience (Cx)
BackgroundAs a leader in the aerospace sector, Airbus designs, manufactures, and delivers aircrafts spanning commercial aircrafts, helicopters, defense, and space.
BriefWith Airbus’ goal of building the factory of the future, our team laid out a long-term strategy that would shift their business toward seamless integration of digital and physical aspects of their business.
GoalsThe goals for this build were to develop an end-to-end dynamic workflow management system and machine process monitoring solution to improve process efficiency and increase the effectiveness of equipment.
We had to operate with two parallel implementation tracks, one included machine connectivity & analytics solution, and the other was the implementation of a Manufacturing Execution System (MES).