Banking & Financial Services
Banking and Financial Service players are seeing rapid transformation across all aspects of their business. From new customer preferences and evolving risks and regulations to the increasing emergence of fintechs, digital transformation is at the core of industry growth.
With over 100 global clients, we are the go-to technology and business transformation partner across all industry segments, including consumer and retail banking, lending, commercial banking, cards and payments, asset and wealth management as well as capital markets.
We offer end-to-end support, including:
- Implementation of enterprise systems
- Experience management & digital marketing
- Pre-media & print services
- Operations support & execution
- Product implementation & support
- Helpdesk support system
- Application maintenance & support
- Enhancement services
- Quality assurance
- Business process services/BPO
- Transition services
Powering Future-Ready Banking
Consulting
- CBS-PE – Product Evaluation Framework
- 4R APO – Core Banking Application Portfolio Optimization Framework
Implementation
- WILF – Data Migration Tool
- SCM– Sofgen Change Manager
Support
- NISA – Managed Services Framework
- SEM- Interfaces & Data Migration Utility
- SAM- Operations Monitor Tool
Testing
- CIQ – Test Accelerator
- STA – Testing Tool
Related Services
Customer Experience (Cx)
Innovation
Data Science & Experience
Client
Scotiabank
Client
Scotiabank
Project
Global Compliance Strategy
Industry
B2C
Banking & Financial Services
Services
Customer Experience (Cx)
Background
The Bank of Nova Scotia often referred to as Scotiabank, is a Canadian multinational banking and financial services company.Brief
BORN’s sister and parent company, Bio Agency and Tech Mahindra, were leveraged by leading financial services company, Scotiabank, to achieve global compliance for their existing Global Banking & Markets client population and create new digital experiences that would empower the user.Goals
Keeping the customer at the heart of the process to ultimately empower the transaction and built the foundation for a long-term relationship.Challenge
Constantly changing policies and political impacts requiring remediation to thousands of clients made this a challenging project.
Strategic Transformation
We were able to deploy a digital mortgage lending tool, eHome, that would allow users to streamline the mortgage lending process through an efficient digitalized portal.
Solutions
Multiple customized solutions along with the digitization of the brand’s mortgage application were deployed in order to streamline and improve experiences.Outcome
Scotiabank was able to achieve cost transformation by drastically reducing mortgage acquisition costs and passing on the benefits to the customer through fair and transparent pricing. In addition, we were able to put customer experience at the center of the process to ultimately empower the transaction and build a foundation of trust. Finally, with the creation of eHome, we were able to create a unique and streamlined digitalized mortgage experience.Long-Term Value
All-in-all, through the improvement of various facets of Scotiabanks digital business, we were able to transform their solutions while also adhering to relevant global compliances.
Client
Northern Arc Capital
Client
Northern Arc Capital
Project
Portal Redesign
Industry
B2C
Banking & Financial Services
Services
Content and Creative
Experience Management
Background
Northern Arc Capital is a Non-Banking Finance Company that provides access to debt for under-banked individuals and businesses in India. They specialize in creating a stable and inclusive financial system in India by providing reliable access to finance for high-quality originators.Brief
BORN was approached to redesign a mobile-friendly borrower portal for Northern Arc to millions of borrowers to mainstream debt investors. They also needed an improved reporting system for internal purposes.Goals
Build responsive, scalable borrower portals. Create a platform to shift the internal Northern Arc team away from working on excel sheets to a more modern online tool that provides real-time information.Challenge
Northern Arc’s Pan-India portfolio is diversified across 29 states and 540 districts of the country. It was imperative that the site had a seamless UX, ensuring its accessibility across all demographics.
Improving the Experience
We reimagined the way the end-user interacted with the borrower portal, enabling them to quickly scan their accounts to view detailed loan information.
Results
Our responsive user portal helped improve communications between investors and borrowers, cultivating growth and increasing engagement between the end user and Northern Arc.