Banking & Financial Services

Empowering financial brands to lead in today’s fintech-driven market.
Our tech ecosystem, business insights, and process expertise help businesses thrive in the global financial landscape.

Banking and Financial Service players are seeing rapid transformation across all aspects of their business. From new customer preferences and evolving risks and regulations to the increasing emergence of fintechs, digital transformation is at the core of industry growth.

With over 100 global clients, we are the go-to technology and business transformation partner across all industry segments, including consumer and retail banking, lending, commercial banking, cards and payments, asset and wealth management as well as capital markets.

Wealth Management

We’re fearless in tackling the core industry challenges of high-cost structures and addressing the gaps between actual and required retirement funds.

Core Banking

We service small to large institutions with a wide variety of banking activities including core, retail, wealth management, microfinance, capital markets, and analytics.

Cards & Payment

We provide end-to-end business consulting, platform transformation, implementation, customization, and integration for card and payment solutions.
Our banking services help drive profitable growth by transforming industry operations & optimizing resources.

We offer end-to-end support, including:

  • Implementation of enterprise systems
  • Experience management & digital marketing
  • Pre-media & print services
  • Operations support & execution
  • Product implementation & support
  • Helpdesk support system
  • Application maintenance & support
  • Enhancement services
  • Quality assurance
  • Business process services/BPO
  • Transition services

Powering Future-Ready Banking

Our advanced technology tools enable businesses to achieve exceptional performance.

Consulting

  • CBS-PE – Product Evaluation Framework
  • 4R APO – Core Banking Application Portfolio Optimization Framework

Implementation

  • WILF – Data Migration Tool
  • SCM– Sofgen Change Manager

Support

  • NISA – Managed Services Framework
  • SEM- Interfaces & Data Migration Utility
  • SAM- Operations Monitor Tool

Testing

  • CIQ – Test Accelerator
  • STA – Testing Tool

Related Services

Customer Experience (Cx)

Stand out in the modern marketplace with purpose-driven customer experience.
Customer Experience (CX)

Innovation

Using real human insights to design experiences that are intuitive, seamless, and engaging.
Innovation

Data Science & Experience

Instill data-driven intelligence across the organization to accelerate performance.
Data Science & Experience (Dx)
Client

Scotiabank

Client

Scotiabank

Project

Global Compliance Strategy

Industry

B2C

Banking & Financial Services

Services

Customer Experience (Cx)

Background

The Bank of Nova Scotia often referred to as Scotiabank, is a Canadian multinational banking and financial services company.

Brief

BORN’s sister and parent company, Bio Agency and Tech Mahindra, were leveraged by leading financial services company, Scotiabank, to achieve global compliance for their existing Global Banking & Markets client population and create new digital experiences that would empower the user.

Goals

Keeping the customer at the heart of the process to ultimately empower the transaction and built the foundation for a long-term relationship.

Challenge

Constantly changing policies and political impacts requiring remediation to thousands of clients made this a challenging project.

Strategic Transformation

We were able to deploy a digital mortgage lending tool, eHome, that would allow users to streamline the mortgage lending process through an efficient digitalized portal.

Solutions

Multiple customized solutions along with the digitization of the brand’s mortgage application were deployed in order to streamline and improve experiences.

Outcome

Scotiabank was able to achieve cost transformation by drastically reducing mortgage acquisition costs and passing on the benefits to the customer through fair and transparent pricing. In addition, we were able to put customer experience at the center of the process to ultimately empower the transaction and build a foundation of trust. Finally, with the creation of eHome, we were able to create a unique and streamlined digitalized mortgage experience.

Long-Term Value

All-in-all, through the improvement of various facets of Scotiabanks digital business, we were able to transform their solutions while also adhering to relevant global compliances.
Client

Northern Arc Capital

Client

Northern Arc Capital

Project

Portal Redesign

Industry

B2C

Banking & Financial Services

Services

Content and Creative

Experience Management

Background

Northern Arc Capital is a Non-Banking Finance Company that provides access to debt for under-banked individuals and businesses in India. They specialize in creating a stable and inclusive financial system in India by providing reliable access to finance for high-quality originators.

Brief

BORN was approached to redesign a mobile-friendly borrower portal for Northern Arc to millions of borrowers to mainstream debt investors. They also needed an improved reporting system for internal purposes.

Goals

Build responsive, scalable borrower portals. Create a platform to shift the internal Northern Arc team away from working on excel sheets to a more modern online tool that provides real-time information.

Challenge

Northern Arc’s Pan-India portfolio is diversified across 29 states and 540 districts of the country. It was imperative that the site had a seamless UX, ensuring its accessibility across all demographics.

Improving the Experience

We reimagined the way the end-user interacted with the borrower portal, enabling them to quickly scan their accounts to view detailed loan information.

Results

Our responsive user portal helped improve communications between investors and borrowers, cultivating growth and increasing engagement between the end user and Northern Arc.