Insurance

Reimagining insurance operations across people, processes, & technology.
We transform businesses through digital technologies, business insights, and process expertise.

We focus on the entire spectrum of insurance–Life, Property & Casualty, Specialty, Health, Annuity, and Re-insurance–and create solutions to address the key pain points of insurance carriers and intermediaries. Our innovative & digital solutions equip the insurance industry to help move along on their transformation journey, revealing new opportunities.

We understand the current and emerging needs of the market and help our clients achieve targeted transformation across people, processes, products, and technology.

Automated Claims Processing

We offer an AI and RPA based solution for automated claims processing. Our solution, IntelliClaims, summarizes and collates claims documents and images for the appropriate business user and suggests action. This product easily integrates with Chatbox, Voicebots, Image Analytics, Robotic Processing, and Cognitive Automation to empower claims departments.

Self-Service Portal

BORN’s self-service portal and mobile application for insurance agents provides complete self-service capabilities required by insurance agents and advisors. This solution provides a variety of sales support capabilities including customer profiling, best offers, brochures, and applications.

Risk Management Tool

Our proprietary Risk Management Tool, Sentinel, brings together risk monitoring, profiling, exposure analysis, and management to a single system. The framework can also integrate with various Policy Administrations, Underwriting, and Claims Systems to effectively manage risk and provide insights into Underwriting and support loss control.

Innovative services that transform insurance operations.

Robotic Process Automation

We provide software tools that are easy to configure, require little IT expertise, and can be efficiently trained to complete manual tasks.

Data Analytics Platform for Life Insurers

We offer a one-of-a-kind platform with our partner Adidot to enable clients to increase profitability through delivering accurate predictions on customer behavior, lapse patterns, and improvement of cross-selling capabilities.

Zero Touch Underwriting

Through our Zero Touch Underwriting service offering, we provide an IoT, RPA and AI-based solution to enable integrators to elevate their underwriting threshold, and power additional volumes of new business in real-time through automation.

Related Services

eCommerce

As a technologically-agnostic agency, our partner network can capture the commerce needs of a plethora of industries and use-cases.
eCommerce

Customer Experience (CX)

CX is a key differentiator in commerce, and its mastery is something we consider essential in the modern marketplace.
Customer Experience (CX)

Brand Experience (Bx)

Through best-in-class people, technology and collaboration, we define and deliver the experiences that keep customers coming back for more.
Brand Experience (Bx)
Client

Chubb

Client

Chubb

Project

Client Portal Creation

Industry

B2C

Insurance

Services

Content and Creative

Background

Chubb is a global provider of insurance products covering property & casualty, accident & health, reinsurance, and life insurance. Operating in 54 countries and territories and in Lloyd’s insurance market in London, Chubb is the world’s largest publicly traded property and casualty insurer.

Brief

Chubb sought a self-service customer portal that would enhance their clients’ experience and improve the Client-Broker relationship. The portal needed to be engaging and useful enough to reduce the need for contacting a broker while also conveying the value of Chubb’s services.

Goals

Convert single policy customers to multi policyholders, improve communication, and position Chubb as a ‘reassuringly complete’ insurer through an engaging and useful self-service portal.

Challenge

Many customers find insurance dull and prefer to delegate as much as possible to their broker. They tend to default to the ease of calling their broker rather than self-serving online. The new portal needed to be compelling enough to change this behavior and continually draw clients online.

Our Approach

We developed a sophisticated online experience that not only enticed users with captivating storytelling but also provided the tools and functionalities needed to self-serve with ease.

Delivering More

Chubb’s ‘Expect More’ portal site was grounded in our user-centered strategy & design. Further enhanced with refined content, copy, and digital asset sourcing and curation, BORN delivered a world-class experience that appealed to Chubb’s high-net-worth clients.