Manufacturing

Streamlining logistical solutions an improved business process.
Reimagining the future of manufacturing with our end-to-end capabilities.

With 150+ manufacturing clients powered by our suite of services, we pull from our expertise across engineering, design, ERP, supply chain, integration, and eCommerce to drive profitable growth. Coupled with our tools and expertise, we deliver solutions for all segments across B2B, B2C, B2B2C, and marketplaces.

Our knowledge across mechanical and electrical engineering, experience in sales and service processes, and hands-on exposure to the factory shop floor has helped us to build offerings that transform businesses.

 

Service Offerings

How We Help

The Factory of the Future

Our Factory of the Future solution empowers clients to new technologies and overcomes the traditional hurdles of visibility across the plant and enterprise.

Visit

Reliable Aftermarket

Our Reliable Aftermarket solution enables manufacturers to enhance traditional aftersales areas such as maintenance, product repair & consumable replenishment.

Visit

Mobility, Sharing & CX

Transforming customer experience enabled by analytics, personalization, and customer satisfaction.

Visit

Additional Services

AI Solutions for Manufacturing

AI enables knowledge-based manufacturing, making it a reality.

Visit

Wireless & Secure Factory

Our solution for Wireless & Secure Factory powered by Wired/5G/Wi-Fi 6, SD-WAN, Cybersecurity, and Edge.

Visit

New Age Product Centric Delivery

IT is constantly evolving to support the growing demands of digital disruptions across the manufacturing industry.

Visit

Related Services

eCommerce

Building intuitive, useful and accessible eCommerce solutions that power the transaction.
eCommerce

Book of Record (Br)

Provide a single source of truth through an aggregated book of record.
Book of Record (Br)

Innovation

We help our customers thrive in the digital era by using real human insights to design experiences that are intuitive, seamless, and engaging
Innovation
Client

Makino

Client

Makino

Project

eCommerce B2B Solution

Industry

B2B

Manufacturing

Services

Commerce Enablement

ERP

Technology & Engineering

Background

Makino is an industry leader in machinery design and innovation, creating applicable solutions for businesses all over the world. They produce the most efficient and precise metal-cutting and EDM machines on the market.

Brief

Makino sought a strategic eCommerce partner that could transform their current online presence into an interactive and informative shopping resource for existing and future B2B clients.

Goals

Makino required a complete replatform through SAP Commerce to create a responsive site that focused on making product details clear to the end-user.

Challenge

It was imperative for each product detail page to include in-depth information to enable users to find the best product for their needs on their own, rather than depending on a customer service representative to assist.

A New Approach to Checkout

An improved guest checkout gave the Makino team the ability to show personalized recommendations to customers based on their interactions with the site.

Results

Users are now able to peruse items, refer to previous orders, manage their account, and receive customized pricing, all of which was not possible on their previous system. BORN also executed a back-office integration with Makino’s account and database systems to streamline their business productivity and output. The long-term effects of that optimization proved invaluable for Makino, who saw profitable growth as a result.

Client

Hillyard

Client

Hillyard

Project

SAP CX Design and Development

Industry

B2B

Manufacturing

Services

Customer Experience (Cx)

Background

Founded in 1907, Hillyard is a leading manufacturer and distributor of cleaning and hygiene solutions. In 2010, Hillyard expanded its manufacturing capabilities by building an FDA-inspected manufacturing facility to support its growing skincare business. They later acquired RoVIC, a major east coast janitorial supply distributor.

Brief

Hillyard’s commercial expansion had outpaced its existing digital presence. To better serve users and enable future growth, they sought an eCommerce overhaul.

Goals

Our objective was to evaluate the existing Hillyard site for eCommerce functionality, performance, and design aesthetics before migrating to the SAP CX platform. Hillyard wanted a robust eCommerce solution that could double as a foundation for future business growth, along with specific B2B functionality that comes with SAP CX out-of-the-box.
Telling the Story

Hillyard is a leader in sustainable cleaning solutions, so it was important we included rich brand content throughout the site to educate both new and returning users on the company’s vision and values.

Challenge

It was imperative for each product detail page to include in-depth information to enable users to find the best product for their needs on their own, rather than depending on a customer service representative to assist.

Order Management Integration

One of the most engaging features added to the build was our Order Management integration. We helped Hillyard track orders, define shipping methods and return processes, complement their ERP order management, and establish visibility to orders for customers.

Results

The SAP CX platform implementation proved to be the centerpiece of the build. BORN conducted a reusability audit of designs to ensure modularity and maintainability, while also aligning innovative front-end design with back-end systems to create a holistic site that could be scalable with further growth. The site earned immediate ROI on its rollout. Hillyard is now regarded as one of the most advanced on the SAP CX platform thanks to its headless integration.

Client

Hillyard

Client

Hillyard

Project

SAP CX Design and Development

Industry

B2B

Manufacturing

Services

Commerce Enablement

Customer Experience (Cx)

Background

Founded in 1907, Hillyard is a leading manufacturer and distributor of cleaning and hygiene solutions. In 2010, Hillyard expanded its manufacturing capabilities by building an FDA-inspected manufacturing facility to support its growing skincare business. They later acquired RoVIC, a major east coast janitorial supply distributor.

Brief

Hillyard’s commercial expansion had outpaced its existing digital presence. To better serve users and enable future growth, they sought an eCommerce overhaul.

Goals

Our objective was to evaluate the existing Hillyard site for eCommerce functionality, performance, and design aesthetics before migrating to the SAP CX platform. Hillyard wanted a robust eCommerce solution that could double as a foundation for future business growth, along with specific B2B functionality that comes with SAP CX out-of-the-box.

Challenge

MHE-Demag lacked an online presence, meaning they were missing the opportunity to both educate users and encourage increased orders of their products and services.

A Digital Transformation

The new site allows users to view their online and offline order history, manage internal multi-step purchase approval processes, and utilize quick-order functionality to select numerous products at once.

Modular Flexibility

We created flexible modules to address MHE-Demag’s huge catalog of requirements without reinventing the entire website.

Easily Scannable Product Pages

Each product page featured multiple images, videos, and easy-to-scan product descriptions to ensure users were quickly educated.

The Results

The successful launch of the MHE-Demag site ensured access to products, orders, and services was always within their customers’ reach.