Telecommunications

Powering the future of connectivity with emerging 5G solutions.
Imagine, Build, and Run the networks of the future, today.

With many years of working with the giants that dominate the Telecommunications, Network, and Communications space, it’s no surprise we consider ourselves to be leaders in the 5G era.

We work with the top Wireless Telco companies and 7 of the top 10 Network and Communication leaders. Our comprehensive suite of solutions runs the full gamut of connected services, from Digital BSS to omnichannel commerce integrations.

Connecting customers in ways never imagined

Solution
Overview
5G
We provide a range of services that enable enterprises to establish private wireless networks
OSS
Common platforms; analytics at scale; model-driven, microservices-based solutions with full interlocking API connectivity
Digital BSS
Digital customer experience; market place enablement; AI-led operations
Unassisted Channels
Award-winning customer experience (CX) design; portals of scale for B2B and B2C segments
Assisted Channels
Human-centered, award-winning Service Experience (SX) design; multi-package support
Commerce Solutions
Partner-based and TechM microservices-based commerce
BackOffice BSS
Support of all back office processes
Orchestration & Operations
Policy-driven and cloud-native closed loop systems and processes services

Industry Services

Enterprise NaaS and Virtual & Open RAN

We utilize Enterprise Network-as-a-Service (NaaS), which allows corporations to reduce CapEx, and uplift network ecosystems. We provide Virtual & Open RAN solutions enabling virtualization of LTE networks, allowing for flexible, agile, and cost-effective networks.

Cloud Transformation and 5G Labs Services

Leveraging managed cloud operations (mCOPS), we enable seamless management on a highly available and persistent cloud environment allowing resource optimization and reduced spend.

Levers and 4G / 5G Core Network Services

Our security, infrastructure, and dynamic network services allow us to enable a multitude of solutions. Our portfolio of network services provides ideal solutions across the network lifecycle, reducing CapEx and OpEx, increasing system agility, and enabling new revenue streams.

Data & Analytics

We mine and analyze data from different streams across the organization, aiding clients as they progress through their data journey. This accrued data and analytics help drive immense change and optimization, driving new value for the organization.

Prepare for tomorrow’s challenges today with industry-leading services that optimize profitability.

Service Design

Informed decisions from evidence-based research help us meet customers anywhere with thoughtful and delightful experiences.

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AI & Personalization

At the heart of trustworthy, human-connected automation are experts that understand the human/digital behavior void.

 

Loyalty Management

Managing loyalty and customer connection are integral to winning over today’s ever-changing customer. We develop in-depth B2B and B2C buyer personas to determine the best approaches to interact, engage, and retain customers. Our mobility and loyalty solutions ready businesses for the needs of tomorrow.

 

Innovation Workshops

We innovate efficiently from an informed baseline having worked with the world’s largest MVNO Telcos.

 

BlueMarble

BlueMarble is TechM’s omnichannel Commerce, Product Catalog and Order Management solution. Incredibly versatile, it supports TMForum OpenAPI interfaces for integration with all channel applications and existing IT systems. It uses a modular architecture for flexible adaptations to individual business needs.

BlueMarble Product Catalog offers a complete Product, Services and Resources catalog with sophisticated product rules. It covers all aspects of telco product portfolios, including integration with 3rd party services.

BlueMarble Commerce offers a complete headless solution creating a 360° customer view, persistent shopping cart, product qualification and order capture. It features high-performance sales rules evaluation and validation.

BlueMarble Order Management is a solution with pre-defined workflows for mobile, fixed, cable and 3rd party services orders.

Flexible technology solutions that translate to experiences that matter.

Our practice supports leading telecommunications platforms.

Amdocs, SAP, Salesforce, Aria, Adobe, Oracle, Nokia, Mavenir, Altiostar, Microsoft, AWS, Google, Matrixx, BMC, Innoeye, Ciena, K2View, Microfocus, PEGA, Ericsson, Evergent, and Cloud Sense.

Related Services

eCommerce

Building intuitive, useful and accessible eCommerce solutions that power the transaction.
eCommerce

Customer Experience (CX)

CX is a key differentiator in commerce, and its mastery is something we consider essential in the new digital economy.
Customer Experience (CX)

Technology Strategy

Technology strategy is key in creating a full end-to-end solution.
Technology Strategy
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

B2C

Telecommunications

Services

Customer Experience (Cx)

Service Design

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Strategy and Insight

We combined insight-driven CX and strategy frameworks to deliver the best outcomes. Our agile delivery process involved two-week sprints that allowed for continuous delivery and improvements.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

B2C

Telecommunications

Services

Customer Experience (Cx)

Experience Management

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Challenge

Prioritization throughout the development proved to be quite the challenge. We had to determine each opportunity and prioritize them in terms of likelihood of impact and applicability to EE.

Strategy and Insight

We combined insight-driven CX and strategy frameworks to deliver the best outcomes. Our agile delivery process involved two-week sprints that allowed for continuous delivery and improvements.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

B2B

Telecommunications

Services

Business Process Operations

Information Tech

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Challenge

Prioritization throughout the development proved to be quite the challenge. We had to determine each opportunity and prioritize them in terms of likelihood of impact and applicability to EE.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

Telecommunications

Services

Business Process Operations

Experience Management

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Challenge

Prioritization throughout the development proved to be quite the challenge. We had to determine each opportunity and prioritize them in terms of likelihood of impact and applicability to EE.

Strategy and Insight

We combined insight-driven CX and strategy frameworks to deliver the best outcomes. Our agile delivery process involved two-week sprints that allowed for continuous delivery and improvements.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

Telecommunications

Services

Customer Experience (Cx)

Experience Management

Innovation

Strategy and Consulting

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Strategy and Insight

We combined insight-driven CX and strategy frameworks to deliver the best outcomes. Our agile delivery process involved two-week sprints that allowed for continuous delivery and improvements.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.
Client

Vodafone NZ

Client

Vodafone NZ

Project

Standardizing CX

Industry

Telecommunications

Services

Business Process Operations

Information Tech

Integration Experience

Performance Engineering

Technology & Engineering

Background

Vodafone Group is a British telecommunications company with global presence. It’s New Zealand operations set multiple milestones in the country, including being the first to introduce 3G as a service in 2005. Today, the giant covers 98.5% of the population with 4G services accessible to over 96% of the country.

Brief

CX is regarded as one of the major strategic pillars for Vodafone in New Zealand, yet there were over 26 customer journeys with various teams producing these journeys. As a result, there were silos within the organization, a lack of universal standards, and an inconsistent approach to service design – which we were tasked with standardizing.

Goals

Our goal was to streamline and improve Vodafone’s CX standards, as well as their operational experience and service functionality. We were to define the experience, create a baseline, and extend a standardized customer journey format across the organization.

Strategy and Insight

We combined insight-driven CX and strategy frameworks to deliver the best outcomes. Our agile delivery process involved two-week sprints that allowed for continuous delivery and improvements.

Solutions

Combining strategy, customer research, and behavioral science, our team redefined Vodafone NZ’s service design as well as its customer journey approach and format.

Outcome

Our accelerator methodologies delivered a customer-centric approach at speed. Vodafone NZ was able to apply a catalog of behavioral nudges to review their current user journeys.

Long-Term Value

Vodafone NZ is now in a leading position for the best in design standards. This initiative promoted ownership and utilization of customer insights to create a shared understanding across the business.