Enterprise Customer Enhancements
Business Process Operations
Technology & Engineering
For more than 100 years, Verizon has been at the center of the communications revolution. As one of the largest communication technology companies in the world, they provide services to over 154 million subscribers.
Our team was approached to create a fully integrated solution for Verizon that could deliver advanced services to 3.5 million businesses on six continents.
Provide and upgrade Verizon’s broad service support component. Set and meet benchmarks for on-time billing, order fallout provisioning, and overall performance.
System and user input issues, data inaccuracies, and complex manual processes were leading to stuck orders with incomplete or incorrect information. Correcting these issues was essential for Verizon to retain its Fortune 1000 and neighborhood business customers.