Explore case studies featuring innovative CX and digital transformation solutions across a range of industries.
Upgraded Experience Through UI/UX and Content Strategy
BORN developed Rado’s eCommerce functionality and content management, increased brand awareness and migrated the website to the Magento2 platform.
eCommerce Framework Rebuild
Enhanced the shopping experience through an updated extendable commerce framework to support nine brands, twenty-three sites and 5+ regions.
TATA’s brand and online presence evolved and became more aligned with the “For Better” philosophy, reiterating their commitment to improving lives through quality products.
Online Experience Refresh
Lucky Brand’s overall customer usability has increased by updating the online presence and leveraging the Salesforce Commerce Cloud platform.
Upgraded Omnichannel Experience
With recent updates, including a larger focus on BOPIS, JOANN Fabrics’ website easily handled a massive spike in sales (77%) during 2020.
Commerce Cloud Redesign
BORN delivered the PopSockets site redesign within six months, from discovery to launch. With new features, an updated interface and refreshed content.
Elevating the Digital Experience for a Leading Chocolatier
See how we reimagined the digital experience for chocolate lovers alike.
Consumer Sales Site Redesign
The project aimed to design a responsive site that works across all platforms, featuring a frictionless purchase experience through a best-in-class website.
Recreating Bold Fashion Through a New Shopping Experience
BORN created a seamless, interactive, and modern eCommerce site that immerses consumers in the iconic Fiorucci experience.
Exceptional Side-by-Side Experiences
See how we created a personalized and unique experience leveraging a headless architecture.
Enabling Personalized Buying Experiences
Discover how we gave Nestlé Gerber the platform and strategy they needed to successfully migrate to Magento and reimagine their digital strategy to achieve lasting results.
Reimagined Digital Experience & Visual Brand Identity
BORN designed a digital experience for MD² that transcends the form of a conventional website, crafting a compelling narrative in content and developing a new brand identity.
Growing Brand Awareness
This project yielded a 145% increase in Marketing Qualified Leads (MQLs) with a 65% conversion rate, increased social media reach, and overall revenue growth by double digits.
Increasing Sales & Awareness with a New B2B Platform
Capturing new customer segments and increasing sales volume through a new B2B experience.
Personalization Paired With a Powerful Digital Stack
Bringing brand story together with hallmark commerce for a household staple.
Modernizing the eCommerce Experience
BORN brought the shopping experience to life by removing friction throughout the purchase flow to increase conversion and decrease returns.
Enabling a Digital Transformation for Luxury Accessories
Montblanc sought our help to be the number one digital destination for men’s luxury accessories through a digital transformation.
B2B Innovation for a Coffeehouse Giant
An indomitable household name and coffee chain, Starbucks sought out a powerful B2B solution to enter the new decade.
Designing a Mobile-First Insurance Experience
Chubb sought to convert more of the existing 72% single policy customers to multi-policy holders through a digitally enhanced solution.
Streamlining Global Business
HanesBrands lowered the overall cost of ownership by consolidating software platforms and third-party vendors used across their brands.
A Global Marketplace’s Digital Transformation
We designed and delivered a flexible, scalable platform that perfectly encapsulated the luxury experience.
Revamping the Gifting Experience
Mondelez required a highly intuitive, easy-to-browse experience for both B2C and Corporate Gifting users–and we delivered.
State-of-the-Art eCommerce for a Luxury Leader
Amplifying engagement with compelling creative and integrated omnichannel solutions.
Designing a Speciality Chemicals Experience
Elementis, the largest specialty chemicals and personal care business, sought a digital transformation to provide a better self-service experience to both its customers and investors.
Capturing the Essence of Wellness
Creating a premium digital approach that captured the exotic source of the Himalayan brand.
Enhanced Shopping Experience Through UX/UI
The BORN team utilized technology, including Adobe and Clevertap for data collection, NodeJs for API development and Algonomy for real-time decision making.
Enabling an Improved Support Experience
Improving Verizon’s processes and applications to better serve their enterprise clients.
Reimagining Luxury Linens
Educating the curious and delighting the familiar, while delivering an omni-channel shopping experience for Frette customers.
Creating a seamless personalized journey for candy-lovers alike with a reimagined online experience.
Digitalizing Global Sightseeing
Creating an adventure and experience for customers to seek delight in planning their trips.
Establishing a Unified Digital Flagship
Reimagining the UX for the Diesel online flagship, bringing together two product lines into one easy-to-navigate destination.
Reimagining the B2B2C Experience
We tackled the most complicated site in Hybris history to create a true omnichannel experience for this B2B2C customer.
Driving Commerce Through Immersive Content
Our redesign of ChampionStore.com helped to improve overall user experience and created new content-driven opportunities throughout the user journey.
Creating Connected Experiences with a Headless Architecture
Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.
Driving Efficiencies for an Auto Giant
Our team delivered digital transformation through multiple aspects of Ford’s business, from product implementation to business intelligence services.
A Globally-Accessible Redesign
We built a unified website platform for the global tea brand, Tetley, spanning 22 country sites in 15 languages.
A Feature-Rich B2B eCommerce Platform
We brought the distributor-retailer relationship online, allowing for flexibility, ease of online ordering and reduction of operation costs.
Streamlining eCommerce Image Production
BORN offered to take over a large proportion of the image production of John Lewis’ Ecommerce image management.
Defining the Home Decor Shopping Journey
Asian Paints sought a complete creative redesign in order to position themselves as a complete home décor solutions brand.
Strengthening Processes for a Popular Telecom Brand
We digitally transformed Telstra’s processes for improved performance and customer satisfaction.
An Authentic and Immersive Shopping Experience
Love Bonito sought to create authentic experiences through a highly valuable platform with exceptional fashion, beauty, and content for women.
Setting Flight with a New SAP Implementation
We fostered a greater sense of business transparency between the brand and its clients through rapid report generation.
Unlocking Frictionless CX
Delivering a barrier-free frictionless customer experience for a leading telecommunications company.
Growing a Global Fragrance Brand
From photography to website design, we reimagined the way Penhaligon’s offered their products online.
Hospitality at a Global Scale
We designed a fully responsive, multi language website to showcase the hotel’s iconic amenities.
Improved Billing Systems for a Leader in Telecom
Our team leveraged automated technologies to standardize processes and improve customer satisfaction.
Dynamic Personalization in Pharmaceuticals
We streamlined over twenty-five country specific sites into one hub with dynamic personalization.
Long-Term Strategic Partnership
Delta Faucet Company sought a long-term strategic partner to modernize all aspects of their e-business operations, both functional, system architecture and server/hosting infrastructure.
Enabling World-Class Omnichannel Experiences
CAG sought to implement a next-generation online & omnichannel shopping experience to provide flexibility and scalability.
Enhancing Image Production
ASOS approached BORN to guarantee robust output for its online imagery.
A Streamlined Content and Production Solution
Our 24/7 production model and advanced content management tool ensures Condé Nast delivers premium, special edition content to its audiences.
Back Office Digital Transformation
Our team automated back-office processes and systems for drastic operational improvements.
Optimizing Creative Production for a Leader in Activewear
Our team established efficient workflows to elevate and conform quality standards.
Creating a Global Style Destination
BORN was selected as the creative partner to deliver a world-class commerce experience that showcases AJIO as a stunning, engaging global style destination.
A Redesign Fit for Thailand’s Largest Fashion Group
Jaspal Group came to BORN for a complete revamp of UX, UI, and core functionalities their top brand, CPS CHAPS.
Growing a Leading Healthcare Brand
Cigna sought to totally revamp their site by utilizing new UX design standards, focusing on accessibility and health literacy.
Standardizing CX for Improved Service Design
We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.
Bolstering Brand Creative
With improved eCommerce capabilities and appealing brand creative, we evolved the online presence for one of India’s most loved youth fashion brands.
A Content-Rich Experience for an Iconic Food Staple
Giving foodies an exciting new way to discover their favorite hot sauce.
B2B eCommerce for a Global Beverage Leader
An award-winning B2B site for a well-known leader in beverage services.
Unlocking a Digital Marketplace for Car Shoppers
Delivering a scalable digital platform for new cars and used car business units.
Digital-First Content Management
Propelling a well-loved lifestyle publisher into the digital age with harmonious content production.
Scaling Growth with SAP CX
A robust eCommerce platform for a leading manufacturer and distributor of cleaning and hygiene solutions.
Strengthening the Presence of a Heritage Brand
Harley Davidson NYC is part of the globally renowned motorcycle franchise. Their dealers wanted to significantly increase their brand visibility to both tourists and locals alike.
Revolutionizing the Digital Experience for a Leader in Automotive
Geely approached BORN for a digital overhaul that captured modern, relevant customer experience trends and logistic systems.
A Complete User Portal Transformation
BORN was approached to conduct a digital transformation of the UX and UI for its current borrower portal, leading to overall improved CX.
Crafting a Refined eCommerce Experience for a Luxury Jeweler
An immersive site with rich product detail and striking editorial content perfectly replicated the in-store luxury experience.
Defining an Author Portal
BORN was approached to develop an Author Portal in order to consolidate all its authors data into one central repository.
Taking Beauty On-The-Go
Creating an eCommerce experience for customers to strengthen relationships and boost franchisees’ sales.
Gaming on a Global Scale
Razer’s gaming equipment was growing more and more popular, and they needed a solution that both captured regional needs while serving an international framework.
Expanding a D2C Intimate-Wear Offering
Learn how a redesign led to improved user experience and a more immersive customer journey.
Defining and Improving Process Efficiencies
We created a long-term strategy to shift Airbus’s business toward the seamless integration of digital and physical aspects of their business.
Strengthening the NPS for a Global Airline
British Airways sought an improvement on their Net Promoter Scores to protect their market share.
Streamlining the Online Banking Experience
To engage new and existing customers, Scotiabank looked to create a new digital experience that would better empower the user.
Redefining the B2B Experience
Makino sought a strategic eCommerce partner that could transform their current online presence into an interactive and informative shopping resource for existing and future B2B clients.
Reimagining Digital Strategy
Fraser Hart sought our help to reimagine their digital presence through unique integrations, personalization attributes, special features, and more.