We reinvent physical CX from concept, launches, to customer engagement at every level.
Exceptional CX doesn’t start and stop with digital. At BORN, we understand that today’s customer can engage with a brand in upwards of 15 channels–including both digital and physical touchpoints.
Leveraging the capabilities of our delivery partner Pininfarina, we design and deliver physical experiences that harmonize seamlessly with digital to deliver the best CX possible. We reinvent across all areas of physical innovation: concepting, validating, and launching physical products and in-person interactions to fully engage customers at every level. We rely on competencies that run from the physical to the digital, from automotive to industrial design & architecture.
Physical Design Capabilities
Product Design & Launch
Ideate, create, and launch innovative new products and physical design to transform the retail customer experience.
Product & Service Enhancement
Improve business performance by progressively enhancing existing CX strategy and retail shopping experience.
Product Reinvention
Regenerate existing product and experience design to meet changing market and customer needs and become a leader in the CX space.
