Image Production Output
Retail & Consumer Products
Content and Creative
BackgroundThe John Lewis Partnership (JLP) is a British company that operates John Lewis & Partners department stores, Waitrose & Partners supermarkets, its banking and financial services, and other retail-related activities. The company is owned by a trust on behalf of all its employees — known as Partners.
BriefIn 2011, John Lewis Partnership approached BORN to assess the feasibility to take over its entire eCommerce image processing activity.
GoalsJLP’s wanted to find a solution that could deliver consistent quality across its entire eCommerce estate, with assets delivered to strict timelines. The final solution also needed to be able to cater for organic growth, as well as seasonal and ad hoc flex–with no upper limit.
JLP had implemented an Adobe Experience Manager (AEM) solution to manage its assets. The in-house production team was struggling to deliver standard scheduled volumes, let alone any volume increase. High operational costs also added to the challenge, impacted further by the use of freelance resources to cover sickness, holidays, or seasonal flex.