![](https://static.borngroup.com/uploads/2020/10/northern_arc_hero-1440x0-c-default.jpg)
Client
Northern Arc Capital
Client
Northern Arc Capital
Project
Portal Redesign
Industry
B2C
Banking & Financial Services
Services
Content and Creative
Experience Management
![](https://static.borngroup.com/uploads/2020/10/northern_arc_desktop1-1-1280x0-c-default.jpg)
Background
Northern Arc Capital is a Non-Banking Finance Company that provides access to debt for under-banked individuals and businesses in India. They specialize in creating a stable and inclusive financial system in India by providing reliable access to finance for high-quality originators.Brief
BORN was approached to redesign a mobile-friendly borrower portal for Northern Arc to millions of borrowers to mainstream debt investors. They also needed an improved reporting system for internal purposes.Goals
Build responsive, scalable borrower portals. Create a platform to shift the internal Northern Arc team away from working on excel sheets to a more modern online tool that provides real-time information.Challenge
Northern Arc’s Pan-India portfolio is diversified across 29 states and 540 districts of the country. It was imperative that the site had a seamless UX, ensuring its accessibility across all demographics.
![](https://static.borngroup.com/uploads/2020/10/northern_arc_desktop2-1280x0-c-default.jpg)
Improving the Experience
We reimagined the way the end-user interacted with the borrower portal, enabling them to quickly scan their accounts to view detailed loan information.
![](https://static.borngroup.com/uploads/2020/10/northern_arc_desktop4-1280x0-c-default.jpg)
Results
Our responsive user portal helped improve communications between investors and borrowers, cultivating growth and increasing engagement between the end user and Northern Arc.