Case Studies

Verizon

Enabling an Improved Support Experience

Improving Verizon’s processes and applications to better serve their enterprise clients.

Digi

Creating Connected Experiences with a Headless Architecture

Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.

Telstra

Strengthening Processes for a Popular Telecom Brand

We digitally transformed Telstra’s processes for improved performance and customer satisfaction.

BT

Unlocking Frictionless CX

Delivering a barrier-free frictionless customer experience for a leading telecommunications company.

Three

Improved Billing Systems for a Leader in Telecom

Our team leveraged automated technologies to standardize processes and improve customer satisfaction.

Bell

Back Office Digital Transformation

Our team automated back-office processes and systems for drastic operational improvements.

Vodafone

Standardizing CX for Improved Service Design

We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.