Case Studies
Verizon
Enabling an Improved Support Experience
Improving Verizon’s processes and applications to better serve their enterprise clients.
Digi
Creating Connected Experiences with a Headless Architecture
Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.
Telstra
Strengthening Processes for a Popular Telecom Brand
We digitally transformed Telstra’s processes for improved performance and customer satisfaction.
BT
Unlocking Frictionless CX
Delivering a barrier-free frictionless customer experience for a leading telecommunications company.
Three
Improved Billing Systems for a Leader in Telecom
Our team leveraged automated technologies to standardize processes and improve customer satisfaction.
Bell
Back Office Digital Transformation
Our team automated back-office processes and systems for drastic operational improvements.
Vodafone
Standardizing CX for Improved Service Design
We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.