Case Studies

Explore case studies featuring innovative CX and digital transformation solutions across a range of industries.


Enabling an Improved Support Experience

Improving Verizon’s processes and applications to better serve their enterprise clients.


Creating Connected Experiences with a Headless Architecture

Digi Telecommunications sought a headless commerce solution to power new business growth and to integrate both digital and physical channels.


Strengthening Processes for a Popular Telecom Brand

We digitally transformed Telstra’s processes for improved performance and customer satisfaction.


Unlocking Frictionless CX

Delivering a barrier-free frictionless customer experience for a leading telecommunications company.


Improved Billing Systems for a Leader in Telecom

Our team leveraged automated technologies to standardize processes and improve customer satisfaction.


Back Office Digital Transformation

Our team automated back-office processes and systems for drastic operational improvements.


Standardizing CX for Improved Service Design

We combined strategy, research, and behavioral science to redefine Vodafone NZ’s customer journey approach.

BORN XDS Case Studies

Our case studies span industries, and all B2B and B2C verticals. Explore visionary experience design along with transformative solutions for any technical challenge.